Apprentice Receptionist, Kelham

Location: Newark
Employer: Kelham House Hotel
Weekly pay: £131.25
Closing date: 31 August 2017
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Short description

To be responsible for making guests feel welcome, to assist the team in creating an atmosphere customers enjoy and want to return to. Deal with room bookings and cancellations, and handle general requests made by guests during their stay. Interact with guests to ensure all of their needs are met while staying at the hotel.

Full description

The Appointment

A luxury hotel in the heart of Nottinghamshire is set in 9 glorious acres of parkland and delightful gardens, Kelham House is the perfect setting to relax, indulge and explore. Kelham House Hotel has 12 ensuite bedrooms as well as suites shared between the main House and the adjacent Coach House.

They are one of the most popular boutique wedding venues in Nottinghamshire, and can cater for all kinds of ceremonies, from small and intimate weddings to larger celebrations with up to 150 guests.

The Post

To be responsible for making guests feel welcome, to assist the team in creating an atmosphere customers enjoy and want to return to. Deal with room bookings and cancellations, and handle general requests made by guests during their stay. Interact with guests to ensure all of their needs are met while staying at the hotel.

Primary responsibilities will include;

  • Dealing with reservations by phone, e-mail, letter, fax, via online booking systems or face-to-face.
  • Checking guests into and out of the hotel, allocating rooms and handing out keys.
  • Preparing bills and taking payments.
  • Creating and running a tab so guests can charge to their room.
  • Taking and passing on messages to guests.
  • Dealing with special requests from guests (i.e. booking taxis or storing valuables).
  • Answering questions about facilities in the hotel and the surrounding area.
  • Dealing with complaints or problems.
  • Escalating complaints to Duty Manager or General Manager.
  • Dealing with cancellations in accordance with the Hotels cancellation policy.
  • Use Guestline to make reservations and keep room bookings and availability details up-to-date.
  • Greet guests at the door and open the door for them, if this has not been possible stand to greet them.
  • Greet guests with a smile and answer their questions as required.
  • Show guests to their room and ensure all check in procedures and room demonstrations followed in accordance with training.
  • Offer to assist with carrying luggage.
  • When needed serve behind the bar and in the restaurant.
  • Ensure extras guests have requested (ie early morning wake up call, newspaper) are delivered.
  • Maintain a clean and tidy desk.
  • Assist customers with general food & beverage service
  • Any reasonable request by management.

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