Customer Service Apprentice, Carlisle

Location: Carlisle
Employer: A-Plant - Carlisle
Weekly pay: £198.75
Closing date: 07 August 2017
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Short description

We are currently recruiting for customer service apprentices to join us to embark on a 1-year Apprenticeship Programme.

Full description

Based in one of our Service Centres, working on the Hire Desk, you will work towards a customer service apprenticeship qualification. You will learn to:

Answering incoming calls from customers and from other service centres

Processing orders for equipment for hire from customers using various computer packages

To ensure the accurate and timely completion of all hire contract administration in line with Company procedures

Making outgoing calls to customers ensuring they are happy with the equipment

General admin including filing and opening post

To develop and maintain a good working relationship with the Service Centre Team and other Service Centres in your region

To adhere and to promote all health and safety compliance standards to ensure a safe working environment

Other Responsibilities

Throughout the course of your apprenticeship we would like to see you develop personally through some of the key challenges outlined below:

Maintaining Company standards whilst working under pressure

Resolving customer issues promptly and to the satisfaction of all concerned

Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements.

Developing sound product knowledge in order to accurately establish customer needs and up sell, where appropriate

Work on the hire desk delivering excellent customer service.

Provide advice and guidance to customers to help them hire the correct equipment.

Build effective customer relationships and resolve customer issues promptly and satisfactorily.

Promote a range of ancillary services and benefits to customer.

Benefits

As well as being part of an award winning apprenticeship team, you will receive a-

Starting salary of £10,500.

Annual salary increase during apprenticeship programme.

23 days holiday plus bank holidays.

Annual Incentives.

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

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