Customer Service Apprentice, Huthwaite

Location: Huthwaite
Employer: Dawsongroup
Weekly pay: £180
Closing date: 31 March 2019
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Short description

Ensure smooth operation of the Customer Service desk by providing a level of customer service that adheres to company policies and procedures.

Full description

At Dawson Group temperature control solutions, when it comes to quality, the products speak for themselves, but it is the fair and honest service we provide, as well as the speed at which it is delivered, that sets us apart from our competitors.

We would describe ourselves as a hybrid; a partnership between project management and asset rental. This means our customers get the very best of both worlds! We understand that businesses are under more pressure than ever to find efficiencies. We provide cost effective solutions to businesses that may be facing critical issues, such as storage and production constraints.

Every project we take on needs to be commercially viable. Therefore, we work in partnership with our clients to develop bespoke solutions to meet all of their needs. Our quick response and installation means we can help you react to time-sensitive contracts in an uncertain and ever-changing marketplace.

KEY FEATURES

  • Support with all Customer Service department functions
  • Answer all incoming calls promptly and dealing with them in a professional manner
  • Assist with breakdowns, ensuring all information is recorded accurately
  • Carry out the booking of the department van checks.
  • Ensure stock held at 3rd party repair agents are monitored
  • Carry out stock checks regularly and document all findings on the AS400
  • Address positive changes with the goal being customer satisfaction and zero breakdowns
  • Assist the controllers and quality inspector with booking in of small refurb projects gathering information for engineers where needed
  • Manage administrative tasks for the department
  • Monitor our web-based systems
  • Alert superiors of any findings requiring attention.
  • Liaising with colleagues, customers and other businesses within Dawson Group
  • Any other ad-hoc duties to support the customer service function

KNOWLEDGE AND EXPERIENCE

  • Good communication and organisation skills
  • Able to follow verbal and written instructions
  • Basic computer skills required

GENERAL

  • Health & Safety consideration will take priority in all instances and must always be observed
  • A positive hardworking attitude is a must for the role
  • Alert senior management to potential problems in good times recommending proposed action plans

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date

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