Hire Desk Apprentice

Location: Ossett
Employer: A-Plant Ossett
Weekly pay: £202
Closing date: 31 August 2019
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Short description

We are currently recruiting for a Hire Desk Apprentice to join our Accommodation Business. The successful candidate will embark on a 15 month Apprenticeship Programme.

Full description

A-Plant is one of the UK's leading rental equipment companies. A FTSE 100 company which offers superb training opportunities, a supportive working environment and scope for progression, we're an employer of choice too.

As a Top 100 Employer of apprentices, with over 150 across the UK, A-Plant has an excellent apprenticeship programme which is growing each year and we want you to be part of it!

You will learn:

  • Answering incoming calls from customers and from other service centres
  • Processing orders for equipment for hire from customers using various computer packages
  • To ensure the accurate and timely completion of all hire contract administration in line with Company procedures
  • Making outgoing calls to customers ensuring they are happy with the equipment
  • General admin including filing and opening post
  • To develop and maintain a good working relationship with the Service Centre Team and other Service Centres in your region
  • To adhere and to promote all health and safety compliance standards to ensure a safe working environment

Other responsibilities:

Throughout the course of your apprenticeship we would like to see you develop personally through some of the key challenges outlined below:

  • Maintaining Company standards whilst working under pressure
  • Resolving customer issues promptly and to the satisfaction of all concerned
  • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements
  • Developing sound product knowledge in order to accurately establish customer needs and up sell, where appropriate
  • Work on the hire desk delivering excellent customer service
  • Provide advice and guidance to customers to help them hire the correct equipment
  • Build effective customer relationships and resolve customer issues promptly and satisfactorily
  • Promote a range of ancillary services and benefits to customer

Benefits:

As well as being part of an award winning apprenticeship team, you will receive:

  • Starting salary of £10,500
  • Annual salary increase during apprenticeship programme
  • 23 days holiday plus bank holidays
  • Annual Incentives

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date

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