Apprentice Customer Service Assistant

Location: Mansfield
Employer: Pellacraft
Weekly pay: £156
Closing date: 31 January 2020
Apply online

Short description

A fantastic opportunity to join a dynamic business where you will be allowed to grow and learn within the business. If you are looking to begin your career in customer services, this could be the ideal position for you.

Full description

Pellacraft was established in 1981 by Stephen and Rosemary Pella, the parents of the current directors Sam and Nicola. Today it is an award winning supplier of promotional items and corporate gifts. The business has come a long way since the early days when they began by printing names onto Parker Pens in their own home and sold them to the mining industry.

To support and manage the ordering process with exceptional organisation and attention to detail on behalf of the company, ensuring that client's expectations are exceeded and that they wish to continue their relationship with Pellacraft.

Your Duties

  • Requesting samples
  • Requesting prices
  • Printing comp slips
  • Getting sample packs ready to send in the post
  • Sending follow up emails on behalf of LR - (brochure/sample follow ups)
  • Sending order acknowledgements
  • Requesting artwork from graphics
  • Putting quotes together
  • Looking at last year's quotes & putting repeats together
  • Placing repeat orders
  • Updating notes & setting actions
  • Approving order confirmations
  • Approving artwork
  • Placing new orders

Your Professional Competencies

  • Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions.
  • Work to a high specification in order to improve and maintain quality.
  • Gather facts and figures, monitor self and others and achieve goals in a timely and factual manner.
  • Enjoy the challenge of problem solving and come up with well thought through practical solutions.
  • Listen, absorb and digest information and at the same time build upon stable relationships.
  • Develop competence and expertise
  • Draw conclusions by probing into things and contemplate the consequences of any action that is likely to be taken by proving the reliability of the information available.
  • Seek direction and authority from others when and if appropriate, and achieve set goals in a non-assertive and efficient manner.

Your Personal Competencies

  • Proficient communicator - with both internal teams and clients.
  • Influencing skills - can gain commitment from others in the team to deliver and from clients to deliver on their requirements (e.g. content)
  • Has strong analytical problem solving skills and is highly organised.

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

Download job description

Apply online