IT Support Agent Apprentice

Location: Nottingham
Employer: Blinds2Go
Weekly pay: £155.63
Closing date: 30 September 2020
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Short description

We're on the lookout for an IT Support Agent to help to support the Contact Centre and it's an exciting time to join us as we continue to grow from strength to strength.

Full description

Made to measure, made simple is what we're all about at Blinds 2go!

We were the first specialist online blinds retailer, starting out way back in 2000, and since then we've grown beyond all recognition. With such a long time in the game comes a wealth of experience that we use to ensure we deliver the best customer experience possible from start to finish. We're incredibly proud to have covered over 5 million windows in the UK since we started. According to our calculations we reckon that means there's probably one of our blinds or curtains in every street in the land.

We are an inclusive employer and rely on diversity to deliver our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.

The Blinds2go Group comprises of four companies

  • Blinds2go
  • Curtains2go
  • Web Blinds
  • Blinds Online (Australia)

As the first point of contact for our managers and employees alike, you'll be the face of the company and a strong influencer. With excellent skills, you will be able to build rapport easily and offer 1st time resolution. Our ambitious plans for growth allow you to really make a role your own, shaping your career path and progression.

We offer excellent career and development opportunities, as an organisation that's proud of its great people - we believe in the opportunity to recognise and share the success.

What you'll be doing:

  • Dealing with software processes to maintain efficient day to day running of the systems
  • Writing/testing specific processes
  • Integrate our systems with third party systems
  • Maintenance and improvement of custom-built software to link with third parties
  • Upgrading current back-office systems to improve accuracy, robustness and efficiency
  • Support the business with hardware and software issues
  • Be available to assist with out of hours “on call” to fix urgent issues
  • Support the Head Operations Programmer
  • Technical analysis and advice, eg on purchasing decisions
  • Proactive testing and checking key indicators to ensure smooth running of systems
  • Data Cleansing

User Maintenance:

Creation of new users in Active Directory

Assignment of relevant groups/permissions

Create new users in back-office systems

Maintain email accounts for users

Create and maintain user pbx records

Infrastructure:

Set up and maintain new PCs

Manage software updates, eg Windows

1st level support for antivirus software

Set up and manage phones and extensions

Responsible for the Asset register

Support printers and consumables

Manage networking (routers, switches. cabling, wifi) for call centre

Internal Systems:

System configuration

Email templates

Reports

System folders

Issue Management:

Primary responsibility for ticketing system

First line support

Responsible for escalating to dev team

Responsible for closing tickets

Benefits from the employer - What you'll get:

  • Full- time,
  • Salary: (dependant on experience)
  • Call out allowance
  • 28 days holiday (including bank holidays)
  • Company Pension
  • Access to Perkbox (discount schemes with many specific outlets)
  • Free parking and public transport easily accessible
  • Free Tea and Coffee
  • Causal dress code
  • Generous staff product discount scheme

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date.

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