Apprentice Receptionist/Administrator

Location: Worksop
Employer: Nottinghamshire MIND
Weekly pay: £185
Closing date: 30 September 2020
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Short description

Are you a calm person, able to be both helpful and empathetic to our clients? Are you organised and able to work well at times of added pressure? If you've answered yes to these questions, we'd really like to hear from you

Full description

At Nottinghamshire Mind, you'll find a dedicated team of staff working hard to provide the best support possible to the community.

In times where remote access to services has increased, we are pleased to be able to offer this new position which will help us to manage the inbound enquiries.

This is a position where you will provide a valuable service to our internal team and to our external service users.

You'll manage our inbound enquiries that arrive via email or via our website and ensure that they are addressed or escalated in the most appropriate manner. Sometimes, people will require nothing but additional information, at other times an appointment or immediate crisis management might be necessary.

You'll be the first point of contact for telephone calls and will take messages, deliver initial information where possible or transfer calls when appropriate.

At present, visitors to the branches are minimal but of course, these are strange times so this may change. If it does, you'll welcome visitors too and ensure that they are signed in and that their visit is notified to the appropriate person.

You'll also conduct various administrative tasks that support various elements of the business so an ability within Microsoft software packages would be an advantage.

We would like for our successful candidate to be able to work from our Mansfield office at times of need, so the ability and flexibility to travel/work between offices is a requirement.

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date

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