ICT Technician Apprentice

Location: Top Valley
Employer: Park Vale Academy
Weekly pay: £241.88
Closing date: 31 October 2020
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Short description

To provide ICT support to staff and students in their use of ICT resources across the Academy.

Full description

Park Vale Academy is sponsored by the Redhill Academy Trust. The Academy believe they offer something very special for both staff and students. Their core principles are based on

  1. High expectations of all students
  2. Valuing and celebrating academic achievement
  3. Consistently outstanding focused teaching
  4. Widening students' experiences through a range of extracurricular experiences, including sports, music and the performing arts

IT Resource Provision

To take responsibility for the successful delivery of hardware-related tasks:

Administration of the ICT Equipment Loan system.

Helping staff to set up ICT equipment including desktops, laptops and projectors and interactive whiteboards

Maintenance tasks, e.g. upgrading and maintaining desktops, staff laptops, cleaning equipment, replacing toner cartridges in printers

Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms

Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell and Cunninghams to resolve faults speedily

Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment

Support staff and students in use of ICT resources e.g. desktops, laptops, projectors, digital cameras, camcorders and biometric systems

Support staff and students with windows server environments, windows 10 and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

  • Installation, configuration of new/upgraded software
  • Produce user guides and offer training and ad-hoc instruction to staff users
  • On-going software monitoring and maintenance.

ICT Support

  • To maintain a logging system for support requests from staff/pupils
  • To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
  • To ensure technical assistance is provided at extra-curricular events
  • Manage printing resources across the Academy
  • Create new user accounts and assign appropriate permissions
  • Assign staff and pupil passwords
  • Provide support to the Academy in its use of media, from recording classes and events through the editing process.
  • Maintain inventories, asset and security mark ICT equipment. Support evening events at the Academy


  • Attendance at staff meetings and INSET activities where relevant.
  • To uphold and actively support the Academy's policies and procedures.
  • Undertake any other duties which is regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms.

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date

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