Customer Experience Apprentice

Location: Ravenshead
Employer: Tilly Pots
Weekly pay: £180
Closing date: 30 April 2021
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Short description

We are seeking an integral person in the business with a passion for providing excellent customer service and building rapport and lasting relations with customers through product development, demonstration and interaction within a craft studio setting.

Full description

A family friendly pottery and craft studio in Ravenshead, Nottingham. Offering planned parties and regular craft sessions for hobbyists or families simply looking for something fun to do. Established in 2016, Tilly Pots welcomes craft visitors of all ages.

Communications with customers of all ages, including telephone, email, social media and face to face. The age range of customers with services offered ranges from birth to 100.

Promoting the Studio through marketing, social media and external events

Leading and running children's craft parties*

Leading and running craft sessions/lessons *

Cleaning duties

Providing light catering services including tea, coffee and snacks

Building rapport with all customers

Taking payments, bookings and online transactions

Preparing orders for collection or delivery

Occasional off site stands such as School and village fairs.

To complete first aid at work and Food Hygiene certificates

  • Children's parties not limited to but include Chocolate making, slime making, decoupage, foam clay, clay work, bath bombs & pottery painting
  • Adult workshops include but not limited to pottery painting, Glass fusing, Clay, Decoupage, quilling & candle making.

This is not an exhaustive list of duties. The Company reserves the right to require employees to perform other duties as the roles evolves, and as required for the efficient functioning of the team.

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date

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