Apprentice Customer Service Advisor, Bridgend

Location: Bridgend
Employer: A-Plant - Bridgend
Weekly pay: £202
Closing date: 27 August 2018
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Short description

We are currently recruiting for Customer Service Apprentices to join us to embark on a 1-year Apprenticeship Programme. We are offering £10,500 for a Customer Service Apprentice followed by a salary of up to £18,500 on successful apprenticeship completion, this is an amazing opportunity for an enthusiastic candidate!

Full description

A-Plant is one of the UK's largest plant, tool and equipment hire companies. We form part of FTSE 100 company Ashtead Group plc, the second largest equipment rental company in the world. As well as A-Plant, Ashtead Group also comprises Sunbelt Rentals, the second largest equipment rental business in the USA with over 550 locations and over 10,000 employees.

You will learn:

  • Answering incoming calls from customers and from other service centres
  • Processing orders for equipment for hire from customers using various computer packages
  • To ensure the accurate and timely completion of all hire contract administration in line with Company procedures
  • Making outgoing calls to customers ensuring they are happy with the equipment
  • General admin including filing and opening post
  • To develop and maintain a good working relationship with the Service Centre Team and other Service Centres in your region
  • To adhere and to promote all health and safety compliance standards to ensure a safe working environment

Other responsibilities:

Throughout the course of your apprenticeship we would like to see you develop personally through some of the key challenges outlined below:

  • Maintaining Company standards whilst working under pressure
  • Resolving customer issues promptly and to the satisfaction of all concerned
  • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements
  • Developing sound product knowledge in order to accurately establish customer needs and up sell, where appropriate
  • Work on the hire desk delivering excellent customer service
  • Provide advice and guidance to customers to help them hire the correct equipment
  • Build effective customer relationships and resolve customer issues promptly and satisfactorily
  • Promote a range of ancillary services and benefits to customer

Benefits:

As well as being part of an award winning apprenticeship team, you will receive:

  • Starting salary of £10,500
  • Annual salary increase during apprenticeship programme
  • 23 days holiday plus bank holidays
  • Annual Incentives

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date

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